Effective Date: February 8, 2026
At USA ICED OUT, customer satisfaction is our priority. We understand that purchasing jewelry online is an important decision, so we offer a simple and transparent return and exchange policy.
You may request a return or exchange within 30 days of receiving your order.
Changed your mind about the design.
Prefer a different style.
Received a defective or incorrect item.
If your return request is approved, you may choose one of the following:
Exchange: Select another design of equal or higher value (price difference applies if applicable).
Refund: Receive a 100% refund of the purchase price after the returned item passes our inspection.
Customers located in the United States will receive a prepaid return shipping label after the return request has been approved.
Customers outside the USA are responsible for return shipping costs unless the item is defective or shipped incorrectly.
We currently accept returns and exchanges from customers located in:
United States
Canada
United Kingdom
Australia
India
Requests from other countries may not be eligible.
Email us at Info@usaicedout.com and include:
Your order number
Reason for the request
Whether you prefer a refund or exchange
Photos (required for damaged or incorrect items)
Exchanges: Begin once the replacement item has been selected and approved.
Refunds: Processed within 5–12 business days after the returned item has been received and inspected.
If you receive an incorrect or damaged item:
Contact us within 3 days of delivery.
Include clear photos showing the issue.
We will review your claim and provide the appropriate solution.
Returned items must:
Be unworn and unused.
Be in their original condition.
Include all original packaging.
Include any certificates, authenticity cards, or documentation (if applicable).
Items showing signs of wear, alteration, or damage caused after delivery may not qualify.
Requests must be submitted within 30 days of delivery.
One return or exchange is allowed per order.
Maximum of two approved return/exchange requests per customer within a 12-month period.
If a prepaid return label is issued:
The package must be shipped within 7 days.
Unused labels will automatically expire and the return request may be canceled.
We reimburse up to $50 USD for one resizing completed within 30 days of delivery.
We reimburse up to $100 USD for minor local jewelry repairs completed within 30 days.
Please Note:
Customers should visit a trusted local jeweler.
Original repair receipt is required.
We do not offer pickup or in-house repair services.
Orders may be canceled:
Within 48 hours of purchase.
Only before production or processing has started.
Once production begins, cancellations may no longer be possible.
Customers in the following countries generally do not pay import duties through our shipping service:
United States
United Kingdom
United Arab Emirates
Australia
Hong Kong
Customers are responsible for any applicable customs duties, VAT, GST, import taxes, or brokerage fees.
If a customer refuses to pay required customs charges and the shipment is returned, the order will be considered non-refundable and non-exchangeable.
The following items are final sale and cannot be returned or exchanged:
Custom-made jewelry
Personalized jewelry
Engraved products
Special-order items made specifically for the customer
USA ICED OUT reserves the right to decline return or exchange requests in cases involving:
Excessive returns
Abuse of the return policy
Fraudulent claims
Products intentionally damaged after delivery
All return, exchange, refund, and warranty requests are reviewed individually.
The final approval or rejection of any request is at the sole discretion of USA ICED OUT.
USA ICED OUT reserves the right to modify or update this policy at any time without prior notice.
